CWI Return Policy

The buyer must submit a complete RMA (Return of Merchandise Authorization) request form to the sales representative within 30 days of the shipment date.  RMA forms may be faxed or emailed to the sales representative.

If CWI issues an RMA number it is the responsibility of the buyer to pay for the cost of shipping back to CWI.  Equipment must be shipped back to CWI within 10 days of the issuance of the RMA number.

CWI agrees to resolve all warranty claims within the latter of 10 days of receipt of the claim or the 10 days of the return of merchandise.  If equipment returned to CWI is found to be in working condition, as represented in the sale, the buyer may be subject to a restocking fee equal to 20% of the purchase price.